Política de privacidad

The Southeast Alabama Gas District (Southeast Gas) Website Privacy Statement 

Effective Date: July 1, 2025 

The Southeast Alabama Gas District (“Southeast Gas,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us when using our website. This Privacy Statement explains our practices concerning data collection, use, and disclosure through our website and related services, including customer billing and payment portals operated by third-party vendors. By using this website, you agree to the collection and use of information in accordance with this privacy statement.

Information We Collect 

We collect the following categories of information, either directly or indirectly: 

  • Billing and Payment Information: Payment history and billing details are accessible via a secure third-party payment processor. 
  • Device and Usage Information: IP address, browser type, operating system, pages viewed, and clickstream data collected via cookies and similar technologies. 
  • Voluntarily Submitted Information: Information provided through forms, emails, surveys, or participation in contests. 

Payment Processing and Third-Party Involvement 

Southeast Gas partners with InvoiceCloud, Inc., a third-party payment processor, to provide online billing and payment functionality. Payments are processed on InvoiceCloud’s platform, and Southeast Gas does not collect, store, or access your credit or debit card numbers directly. For information about how your data is handled by InvoiceCloud, please review their Política de privacidad.

How We Use Your Information 

We use the information collected for the following purposes: 

  • To provide, operate, and improve our website and services;
  • To facilitate customer service, billing inquiries, and account management; 
  • To communicate with you about your account, including billing notifications or service alerts; 
  • To ensure the security and integrity of our systems; and 
  • To comply with legal and regulatory obligations.

We may also use anonymized or aggregated data for internal analytics and reporting. 

Sharing and Disclosure of Information 

We do not sell, lease, or rent your personal data to third parties. We may share your data in the following scenarios: 

  • With Authorized Service Providers: Such as our third-party payment processor (InvoiceCloud) and technical support vendors, under confidentiality obligations; 
  • With Law Enforcement: When required by law or legal process; 
  • To Protect Rights and Safety: If necessary to protect Southeast Gas, our users, or others; and 
  • In Business Transfers: If Southeast Gas is involved in a merger, acquisition, or asset sale.

Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Statement. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.

Cookies and Tracking Technologies 

We may use short-term session cookies and similar tracking technologies to help maintain a seamless user experience during your session on our website. These cookies: 

  • Help authenticate users and prevent fraudulent use of user accounts; 
  • Do not store personally identifiable information; 
  • Expire when the browser is closed; and 
  • Help carry forward form data and usage preferences. 

Tracking technologies that may be used include beacons, tags, and scripts to collect and track information and to improve and analyze our website and its performance. 

For cookies and similar tracking technologies related to InvoiceCloud’s payment portal or analytics tool, please review their applicable Cookie and Privacy Policies. 

Email Communication 

If you contact us via email, please be aware that regular email is not encrypted or secure. Do not submit sensitive personal data via email. Southeast Gas will never request personal or payment information via email. Any such request should be reported to us immediately.

Data Security 

While we use reasonable administrative, technical, and physical security measures, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Southeast Gas cannot guarantee absolute data protection but remains committed to maintaining high standards of data security. 

Children’s Privacy 

Our website and services are not directed to children under 13, and we do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. 

External Links 

This website contains links to third-party websites. Southeast Gas is not responsible for the content or privacy practices of those external sites. We encourage users to review the privacy policies of any third-party sites they visit. 

Your Rights and Choices 

Depending on your location, you may have rights regarding your personal data, such as: 

  • Accessing or correcting your data; 
  • Opting out of marketing communications; and 
  • Requesting deletion of your personal information (subject to legal limitations). 

To make a privacy-related request, please contact us using the contact information below. 

Changes to This Statement 

We may update this Privacy Statement periodically. Changes will be posted to this page with an updated effective date. Significant changes may be communicated via email or website notifications. You are advised to review this Privacy Statement periodically for any changes. 

Contacte con nosotros 

If you have questions or concerns about this Privacy Statement or your personal information, you may contact us at: 

Gas del sudeste 
715 Dr. Martin Luther King, Jr. Expressway 
P.O. Box 1338, Andalusia, AL 36420 
Phone: (800) 660-8683 
Email: marketing@southeastgas.com