Smell Gas or Have
an Emergency?
Need Help? We’re Just a Click Away.
Whether it’s a billing question, service request, or anything in between, our Customer Service team is here to help. Fill out the form below and we’ll be in touch during business hours.
You can use this form for:
- Billing questions
- New service requests
- Refunds
- Reporting a payment issue
Call 911 or 800‑660‑8683 immediately if you’re experiencing a natural gas emergency—please do not use this form for emergencies. We respond as quickly as possible during normal business hours.
Additional Forms
Looking for payment or retail locations near you?
Your Hometown Natural Gas Partner
Is natural gas available at your address? Find out easily—just enter your address in the tool linked below (e.g., “123 Main St, Andalusia, AL”), or use the “Find My Location” button if you’re on mobile. The tool will tell you right away if we serve your area.